Customer Support & Success Assistant (Remote | Part-Time)

Salary: To be Discussed

We are looking for a proactive and technically minded Customer Support & Success Assistant to join a rapidly growing software business.

This role is ideal for someone who enjoys problem-solving, troubleshooting technical issues, and helping customers get the most out of a software platform.

About the Role:

The primary focus of this role will be technical customer support and customer success. You’ll assist users with platform-related issues, troubleshoot problems, guide customers through solutions, and help ensure a smooth and positive customer experience.

As the business continues to grow, we are also implementing support systems, knowledge bases, and AI-driven support tools, so we’re looking for someone comfortable working with technology and support software.

Responsibilities

• Provide technical support to customers using the platform

• Troubleshoot and resolve platform-related issues

• Assist customers with navigating and understanding system functionality

• Escalate more advanced technical issues where necessary

• Help maintain high customer retention and satisfaction

• Assist in building support documentation and knowledge bases

• Work alongside AI support tools and support automation systems

• Identify recurring customer issues and suggest process improvements

Requirements

• Previous experience in a technical customer support or customer success role

• Strong troubleshooting and problem-solving abilities

• Comfortable learning and working with software platforms

• Excellent written and verbal communication skills

• Experience using support platforms such as Zendesk, Fin, Intercom, or similar

• Ability to explain technical concepts in a simple and user-friendly way

• Strong attention to detail and ability to work independently

Bonus Experience

• Experience with GoHighLevel

• SaaS or property software experience

• Experience implementing support systems, AI support tools, or knowledge bases

If you’re technically minded, customer-focused, and enjoy solving software-related issues, we’d love to hear from you.